On 19 December, I called 730 1000 to have my son’s phone reconnected as he’s flying back from abroad today. I was told to fax travel documents and a letter of request. I was told to follow up an hour after. I did that. I called again on the 20th for good measure and was reassured by Laarni that they had received the documents I sent and would reconnect asap. Now this girl Jolly tells me I didn’t fax anything, no travel documents, no letter of request as I speak with her today, 23 December, 4 days later.
After I mentioned Laarni’s name she said “Give me 1 minute to check” – we had been on the phone for 9 minutes by then. Then she tells me the request and documents are there and would be acted upon in one to two hours — I had to mention Laarni’s name for her to admit they had received the documents? Where was she looking before I mentioned Laarni’s name? She also mentioned something about having a limit to the documents they get – I couldn’t understand it. And what peeved me the most was her insisting I hadn’t faxed anything!!! They didn’t receive anything, she kept reiterating. So why did the girl on 20 December say she did? And now this Jolly, after I mentioned Laarni’s name admits seeing the request? Pray tell, Globe, what is happening out there?
As I asked Jolly how much a text message is from Singapore, she cut the line or the line was cut. It’s so exasperating when this happens because then one has to call again – no problem there – and explain to another person one’s predicament — now that is exhausting. How I wish Globe would return a cut call to prevent a customer’s having to retell the story and re-experience the angst/anger. Hayyyyyyy.
I called again – a male answered this time and of course I had to tell the story again. Oh but before I did I asked how much a text message costs from Singapore. I had to wait a minute for that answer. I asked why can’t you answer offhand? Apparently Globe has several rates in effect so they have to verify. Kakapagod ang Globe.