Shopping in Shang is no longer the same as it was, say a year ago. No, not comfort wise because it remains as clean as ever, well-lit and well-ventilated. But in other ways.
For one, the elevators don’t have an elevator girl anymore, at least not all the time and not all elevators. If my memory serves me right, there’s only one elevator manned per set of two elevators. So it can be a challenge to get in — me in my wheelchair pushed in or pulled in — without the doors closing on us. More often than not, a kind soul inside the elevator or outside pushes the button that keeps the doors open, but this doesn’t happen all the time. So angels from on high are called upon to please do the favor. I offer a silent plea to them.
Next, there’s an ongoing raffle in Shang. A single receipt registering a purchase of P1500 at least merits a raffle ticket (or twice the number that one is entitled to till 31 July, though the raflle is till end August) which one claims at customer service. So this pm, we went to the customer service area near Mercury where I saw a sign that read something to the effect that we should go to the customer service near Lush. When we asked the security personnel why, the lady guard said the one who was supposed to be at the customer service station near Mercury was possibly having her break. So we went to customer service near Lush. Same story. We went to the lady manning the Shang cinema tickets and asked whether the two customer service personnel had the same schedule for their breaks — rather funny if that were true. She shrugged her shoulders and said she didn’t know. She was from upstairs (the cinemas). Ok, how can you argue with such a person? So we went back to the Mercury drugstore area and lo and behold, the customer service personnel was at her post. I didn’t bother to chide her. (By the way, the girl from the cinema said in the past there were relievers whenever someone took a break. Apparently, another cost-cutting measure there. Fewer elevator girls, fewere customer service personnel.)
Then on to Rustan’s. Bought a mirror. Wow, what a long time before the sales clerk handed it over to us with our change. I asked one of the sales clerks why ours didn’t line up in another cashier’s booth. She said it wasn’t operational. Oops, Rustan’s is apparently also cost-cutting. Downstairs, bought shoelaces from the Essences section and it also took what seemed an eternity for us to get the item and our change. There are also fewer personnel attending to customers.
Signs of the times, apparently. But not so in Cyma. At this restaurant, the number of customers and personnel belies the apparent reality everywhere else of an economic crunch. Lucky Cyma. And I guess the resto deserves it: very good service, very good food. Whenever we drop by to eat or for takeout, we are always made to feel very welcome. No snooty or lazy personnel there. Not one.
Do I go on but turn negative? It’s a pity I don’t get the names of people but last week, when I bought some things from Nike in Shang, I felt a bit peeved because the guy attending to us was so impatient, like he’d say “hindi niyo na ‘to kunin?” when he’d see me deliberating. I mean, wow, doesn’t he realize one has to think hard before one buys anything because everything is so expensive these days? I guess his impatience got to me because while I wasn’t sure, I got the jogging pants for my son only to go home and find out it didn’t fit him–a bit small. I was feeling pressured about having to decide fast because he was getting peeved. Anyway the following morning, I called the store and was told I had a week to exchange the thing for anything equivalent in price because they didn’t carry a bigger size. When I asked if I could extend that week to eight days, they said no way. (So unlike Store Specialists establishments that allow a month. Think Zara, marks and Spencer, anything owned by the Tantocos). This time, a girl answered me. She was polite but unyielding. Meantime, wanting to get jogging pants big enough for my son, I called Nike in Podium. There Rodel said they had the size I needed but would keep it for me only up to three days — a good four days prior to my scheduled Wheelmobile trip. Day after, I negotiated with Rodel to hold it till today and finally, he agreed.
Fast forward to today. First Nike Shang. Yipee, I didn’t see the impatient Nike man in Shang. I was so relieved because I didn’t want to see his dour expression all over again. Instead there was this smiling young lady at the cash register and a smling young man who patiently showed us stuff. That was such a nice thing to happen in a store that looked very dark to me last week, possibly because of the personnel’s dark countenance ( and I’m not alluding to his complexion). But as a day is never perfect, when we went to Podium, make that Nike Podium, Rodel wasn’t around. Nagdepo sa BPI. Everything comes abbreviated now. Text lingo even when people speak. Ok, got that, but couldn’t the girl look for the jogging pants I reserved? She went behind their revolving wall that yields to their stockroom and very shortly after said she couldn’t find it. Wow, I thought I was at home asking the maid to look for something only to get a very quick negative answer. SO I told her we’d wait, She said, “Kayong bahala.” I asked, “matagal pa ba?” She gave a very discouraging answer: “kabababa lang, minsan maraming tao sa bangko.” But remember, my three days of reserving the jogging pants was up today. So I waited. But typical of me, I sort of nagged her. And finally she asked what my name was. (Imagine, she didn’t hear it the first time but just said she coudln’t find it – it was so like home). Then she said, “eto pala. Dark blue, hindi black.” hay naku.
So there. Win some, lose some. But at least I met all my store deadlines today. Whew.
Shopping tips: If you’re in Shang and you want to buy shoelaces, two places that have them: Toby’s and Essences in Rustan’s. Reason I’m sharing this info is that we checked out so many stores before finding them in these two stores.































