I think Cebu Pacific has its pluses and minuses just like any other entity, but which exceeds the other?
Yesterday, when we reached NAIA 3, a man in CP uniform approached us and accompanied us till we boarded the plane, which was fortunate because not only was I in a wheelchair, as usual, but also because it was our first time at the NAIA3. Plus it was the first time son and I traveled by plane in maybe 13 years.
Why the hiatus? Ever since I became paralyzed I’ve flown only thrice: when my son was 3 months old, when he was 3 or 4, and when he was 7. Why?
Each time we flew, husband had to carry me up the stairs of the plane or down the steps, whichever was applicable. And if you’ve seen me, you’d know that’s equivalent to his carrying up maybe 2 sacks of rice at the same time. Each time, the risk was there and as he wasn’t getting any younger, I didn’t want to risk it. Friends and family knew this so while they always would tell me to “puli na bala”, deep down I knew they understood why.
A few years back, the airport in Talisay, oh okay, Silay, opened and that, I was told meant no stairs because a tube would lead me out of and into the terminal, no steps along the way. My this will be a long post, I can see it now. Still I refused to budge, even as the foremost hurdle seemed to have been addressed. Why? Finances. Flying to Bacolod is not cheap if multiplied by 4 plus it would require staying in a hotel. Our house is not wheelchair friendly, right? In the 3 times we were there son in tow, we stayed in the music room because it was on the ground floor.
Then Papa became progressively sick starting March 21. He refused to eat or would only do so if told he’d be hospitalized or would have an IV inserted. Then it dawned on me, what a pity I hadn’t visited when he was better and malling in his wheelchair. Then we could have malled together ( I thought my shopping genes came from Mama exclusively, but apparently, some are mutants of Papa’s own). But one cannot turn back the hands of time so for a few weeks I vacillated about flying and not.
When I’d call Philippine Airlines 24-hour hotline and get a busy signal for attempts on end, I’d rationalize, “ah, not meant.” But once in a while, I’d go to PAL’s website and CP’s, as well as to websites of hotels in Bacolod.
Finally, Wednesday night, I succeeded in connecting with a human voice in CP after going to its website and trying to book only to encounter gray areas. I had gone to PAL’s (my first choice) too except there weren’t any seats available first flight out this Monday morning.
The CP lady on the other end of the line was gracious and competent. She kept apologizing after I teased her about the MR rather than MS before my name in our e-ticket. Next encounter with CP was the airport experience.
The man was, as I said, competent. Being disabled has its perks, he made me realize, as he went direct to the check-in counter and everywhere else, bypassing the rest of mankind. Being with me, my husband and son enjoyed the same privileges. It being a Sunday, I asked if there was mass anywhere (sister was able to attend mass on Holy Thursday at the airport) and he brought us to the floor where mass would be said. He promised to come back when it was time and warned that the mass might not have been finished by then. So there. Our first experience with CP this time around was marvelous if a bit high-strung(?) because the guy was so efficient he wheeled fast etc.
Ok, so we reached the end of the tube. Husband asked the flight attendant where our seats where. Facing the tail of the airport, she pointed to the third row. Correct per the seat I chose when I booked electronically. But she said, 3rd row left side. Now we knew we were 3rd row ABC but she pointed us to DEF. As it didn’t matter, we promptly obeyed her. Then husband thought of telling the stewardess after we were seated and she said “OH, it’s all right.” She’d tell the designated occupants of our seats to just get ours across the aisle. Fine. No big deal there.
Comments re the plane: it’s narrow and tight. So if I extended my arm across the aisle, I could reach the arm rest of the person across the aisle. Leg room wasn’t much. In fact, my husband’s knees were almost behind the seat in front of him. ANd when the person in front of me reclined her seat, we became even closer, as in tight. Again, never mind. No big deal.
Oh yes, the tube. I was told that I was fortunate the exit being used would be 17 because 16’s tube was kaput. I thanked God for that.
Back to Bacolod. Again, same good service from the person who met me, but at a less frenetic pace. Is that the provincial culture at work? Anyway…
Now to Day 2’s encounter with CP. We left the hotel at 5:08 and were at the airport by 5:24. Sixteen minutes travel, our plane was due to fly at 6:40. Not quite two hours before the flight we were; still, we were there by an hour plus 16 minutes before the plane’s departure.
I waited for my sister to come because she wanted to see us off, so husband checked in by himself. But my, the lines were really long. Offline pala I learned. Later I told son to accompany his father in the line so he could carry some of our luggage as the line moved. He complied. My sister arrived.
As we were waiting, she constantly glanced at where my husband was. She couldn’t find him at first. Then I got this text from son: “Gave reserved seats to people now they’re looking for them to get tickets back.”
I was aghast. Didn’t want to let on to my sister but she must have sensed by the look on my face that something was amiss and asked what. After telling her, I told son to come and get me. I joined them in the ticket counter and learned the following: they were offline since 5:10 pm yesterday. They didn’t know we had reserved seats in Manila. So they gave our seats to people but would call them back. I said “eh baka magalit sila.” Girl said “They’ll understand.” She worked out our boarding passes, etc. By this time it was 6:30. A man approached my son “‘to (lad) ano na tabo, indi kamo ka lupad?” I was taken aback. The man looked burly and while he had an ID, I couldn’t see what it was. Then I saw a familiar face and figure and he asked, “okay na?” I greeted the man: Congressman Kako Lacson of our district. The man who’d spoken to my son was his companion or friend. I introduced him to my son and husband and they shook hands. AFter being reassured everything had been settled, he walked where my sister could see him and gave her the thumbs up.
Apparently my sister had seen him outside or he her and told him about our predicament. Our town, err, city being small, he knows the family and vice versa. It felt so good to have our congressman care enough. Then as we were about to exit that portion where PAL and CP passengers meet, my back was turned when someone called my name. I turned and saw another sister’s classmate. I introduced her to husband and son, announcing, “the first lady of the ex-governor.” She introduced the governor to us along with her good-looking children.
I thought everything would be a breeze afterwards and well, in a sense it was, except that I had a feeling all the passengers were on board and I’d make a grand entrance, in the sense that I’d be carried into the plane to my seat. The CP guy who wheeled me said we wouldn’t be the last to board but I knew he was lying. Arrgh. So it came to pass. Our reserved seats were 3 A, 3 B and 3C. Son asked where, he was pointed to 2D, 2 E and 2F. Promise. So we followed as instructed and sat there. Seats 3A-3C were empty throughout the flight except that one man from 1B transferred to 3C possibly to avoid being sandwiched by 2 guys.
We’re trying to figure out what happened. Could this interpretation be correct? When check-in lady saw our e-ticket with the seats 3A, 3B and 3 C reserved, she panicked. She had issued 3 people our seats. She had no way of finding out she said that the seats had been reserved because off line nga.
But 3 seats were empty in the end. So what happened? She possibly gave them our seats, true, but that didn’t mean the plane was full. There were at least 3 vacant seats from what I could see.
We’ve grown so attached to technology that we or at least she didn’t think. Rather than panic, she should have checked number of passengers against number of seats and then possibly found out that there were other seats for the 3 she had put on ours to occupy.
And again, the tube business. When the plane landed in Manila (smooth landing by the way), I asked the flight attendant if we’d use the tube. She said “depende saan titigil ang eroplano.” Uh oh, so I rushed and prayed to God and luckily, we deplaned in a tube. Whew. And luckily, the CP guy assigned to me was competent like yesterday’s, but less frenetic/frantic.
Some notes/observations:
1) Food – Twelve or thirteen years ago, we were served juice in tetra pak. This time around, a pair of flight attendants moved down the aisle with a trolley of snacks announcing “snacks for sale” and later “souvenirs for sale”. Snacks were priced at 50, 60, 80 and 100. Choices included Chippy, sandwiches, noodles, coffee, tea, Pepsi Max (no regular), etc.Souvenir choices included a model CP plane, bags, wallets, caps, shades, etc.
2) Games – Thirteen years ago, son won a one-way ticket to Bacolod. It was a bring me or show me game and he won because he was able to show them that he wore a sock with a hole in it. Yesterday’s flight had games, but not today’s. The prices this time were Unilever products.
3) The Pilot – Thirteen years ago the pilot landed ever so smoothly that the passengers applauded. I remember the pilot’s name: Capt. Andrews. Years later, I found out that Bobby Andrews’ dad was a CP pilot. Was it he?
Will I fly CP again? If PAL has a plane that can accommodate me at a good rate plus if it can reassure me it will have tubes ready, then CP not. But for the sake of convenience, CP is ok. Maybe they just have to train their people better. On the alphabet and rows for starters.