I first learned about JAC from chuvaness.com but thought its procedure to be too complicated. Then TPS recommended it as well and cited her positive experience with it, especially in terms of cost savings. That convinced me to try it out.
At the start, things proceeded smoothly. I called the Megamall office where Paciano asked for my email address after which he sent me the instructions and rates for transacting.
Then I placed an order at Amazon and forwarded the details to their contact person in the States. Both Paciano and Analyn responded shortly.
Per their email, the package should have reached me between 5 and 7 days after their US hub received it. Thus informed, I began to count the days.
When seven days had passed and I still didn’t receive word, I followed up via email. I got a reply back to not count Saturdays and Sundays. I knew I hadn’t. The Megamall branch asked for my cell number. I gave it.
Sixteen days later, minus two weekends, ergo 12 days net, still no word. I called Megamall. Richard took my call and he was rather forbidding. He said there was no sign of my package in their database and to call the Makati office the next day. I asked, couldn’t you do it yourself? UPS gives that service of following up and then calls to inform me, I said he wasn’t being helpful. But he protested that he was: he had given me the name and number to call. Whoa. He asked for the tracking number and I said I didn’t have it. By then I was peeved with him. I put down the phone and reviewed the exchange of emails I had with them, found the number and called him. He was mellower this time but still insisted I call their Makati office the next day.
As the next day, I felt, was 12 hours away, I decided to email Analyn and when I woke up, she had emailed me back with the promise she would follow up with Makati herself. In my email I had mentioned how disappointed I was at the service. She apologized.
Then I got an email from the Makati office saying they had sent me an email on the 22nd (I was talking to them on the 29th when they told me about said email). My family name was misspelled so i never got that email.
To cut the long story short, the shorts were delivered to my son’s office in Makati which move may not be de rigueur because as far as I know, one has to pick up stuff at the office of JAC. I guess it was a white flag? A conciliatory move?
Will I order again through JAC? Possibly. For one, the rate I was charged was more reasonable than in e-2door although Marissa of the latter was certainly more patient than Richard. But then again, JAC’s Analyn and Paciano are nice.
So again, will I order through JAC? That remains to be seen.
I emailed Analyn to apologize for my previous angry email and she said she’d handle things from her end next time I order. With that assurance, the likelihood that I will do business with JAC again is there.
Thanks, TPS for teaching me how to go about it…